Float State Etiquette:   We ask that you arrive 20 minutes prior to your first scheduled spa appointment so that you may relax and not feel hurried into your spa experience. Unfortunately, late arrivals cannot receive an extension of scheduled treatments. Additionally, parking can be a bit difficult here at Dos Lagos so please plan accordingly.

Cancellations / No Shows:   As a courtesy to other spa guests and with consideration for the spa’s therapists, we require that all guests extend a 24-hour notice to reschedule or cancel any spa appointment. Failure to provide notice at least 24 hours before appointment will result in charge of full service price of appointments. If you need to reschedule or cancel your appointment, simply email [email protected] or call 951.663.4888

Late Arrivals:   Unfortunately, late arrivals may not receive extension on services booked, however, we will do our best to accommodate you. Because we want you to experience the utmost in enjoyment and relaxation during your visit here, we invite you to arrive at least 20 minutes early for your spa treatments and to linger after.

Refunds:    Please note, a 3% processing fee will be deducted from any refund request due to credit card processing fees. There are no refunds for gift cards, gift certificates, memberships or online purchases. Please make sure you are ready to commit to yourself and services before purchasing!